Effective Date:
At Zodmarixphod, we want you to be completely satisfied with your handmade decor purchase. This Return Policy outlines the terms and conditions for returns and exchanges.
We accept returns within 30 days of delivery for most items. To be eligible for a return, your item must be in its original condition, unused, and in the original packaging with all tags and documentation intact.
The following items are eligible for return:
Due to the handcrafted nature of our products, the following items cannot be returned:
To initiate a return, please follow these steps:
Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance for valuable items.
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-10 business days to your original payment method.
Please note that shipping charges are non-refundable unless the return is due to our error.
We accept exchanges for items of equal or greater value. If you wish to exchange an item, please contact us to discuss available options. Exchange shipping costs follow the same guidelines as returns.
If you receive a damaged or defective item, please contact us immediately with photos of the damage. We will arrange for a replacement or full refund, including return shipping costs.
Please inspect your order upon receipt and report any issues within 48 hours of delivery.
Because our products are handmade, slight variations in color, texture, grain, and dimensions are normal and expected. These variations are not considered defects and are not grounds for return.
We provide detailed product descriptions and images to help you make informed decisions. If you have questions about a specific piece before purchasing, please contact us.
A restocking fee of 15% may apply to certain returns, particularly for large or custom-ordered items. This fee covers inspection, repackaging, and restocking costs. You will be informed of any applicable restocking fees before completing your return.
If you have not received your refund within the stated timeframe:
If you have questions about our Return Policy or need assistance with a return, please contact us:
Zodmarixphod
132 S Pineapple Ave, Sarasota, FL 34236, United States
Phone: +1 941 228 0550
Email: notifyuse@zodmarixphod.world